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Mystery Box

Name: Mystery Box
Price: 5 USD
Availability: InStock

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75%

Home Clearance Sale

Mystery Box

Gift Box • $5.00 $20.00

Save big, and get a fun surprise with our mystery skincare product for men.

Estimated Delivery:

Carbon-neutral shipping on all orders

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Benefits

Discover the ultimate skincare experience with our mystery box, pay $5 & receive a surprise Lumin product valued up to $20 USD!

Become a loyalty member and earn 5 loyalty coins on this order

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At Lumin, we shine the light on…

Active botanicals, natural origins, nourishing vitamins, and other good-for-you skincare fundamentals. We formulate with superpowered natural ingredients that actually work, and are designed to solve your primary skincare concerns.

No parabens, sulfates, phthalates, or animal testing. Ever.

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3.4

Rated 3.4 out of 5 stars

Based on 18 reviews

Total 5 star reviews: 8 Total 4 star reviews: 1 Total 3 star reviews: 4 Total 2 star reviews: 0 Total 1 star reviews: 5

50%would recommend this product

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18 reviews

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Aly
Verified Buyer
I do not recommend this product
Rated 1 out of 5 stars
3 months ago
Deceptive Mystery Box: a Dirty, Smelly Towel!
I’m extremely disappointed with my recent purchase from Lumin. I ordered a “Mystery Box” for $8, discounted from 25$, expecting something exciting and worthwhile. Instead, I received a dirty, smelly, small towel—no box, no other items, just that. This feels like a complete scam! I can’t believe a brand with their reputation would send out something like this. It’s deceptive marketing at its worst. I won’t be ordering from Lumin again and would strongly caution others against falling for their “Mystery Box” gimmick.
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Lumin
3 months ago
Hi Aly,

Thank you for taking the time to share your review. We're truly sorry to hear about the negative experience you've had with our Mystery Box promotion.

At Lumin, we strive to provide our customers with exciting and valuable offerings. However, we're sorry to hear that you weren't pleased with your recent purchase.

We appreciate you bringing this issue to our attention. Your feedback has been escalated to our internal team, and we will be thoroughly investigating this matter to ensure it does not happen again.

Please email us at support@luminskin.com, and our customer support team will be happy to make this right for you. We value your trust in our brand and hope to have the opportunity to restore your confidence in Lumin.

Best,
Team Lumin
Jonathan
I recommend this product
Rated 5 out of 5 stars
Yesterday
5 Stars
I think its great, helps with red skin really well
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Brodie
Verified Reviewer
I recommend this product
Rated 5 out of 5 stars
2 weeks ago
Highly recommend!
Paid £5 and received a £19 recovery oil! Absolutely worth the price.
Other reviews aren’t super positive, but it’s to be remembered that it’s a mystery box, it is a risk of sorts of what you’ll get.
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Lumin
2 weeks ago
Hi Brodie,

Thank you for your review of our Mystery Box.

We're thrilled to hear about your experience with our product. It's fantastic that you received Recovery Oil.

Thank you for giving Lumin a try.

Best,
Team Lumin
Cody B.
Rated 3 out of 5 stars
3 weeks ago
Oh God - Did I order a small microfiber towel?
I got excited to receive my "mystery box" and realized there were reviews when I came to check on the status. Preemptively writing this review with 3 stars so there is a response that reminds me to come back. If this mystery box really is just a scam to offload towels, I'll be incredibly annoyed.
Receiving a towel instead of an actual skincare product could be considered deceptive marketing and potentially a scam.
Expectation vs. Reality: The listing clearly states that for $5, you will receive a "surprise Lumin product" valued up to $20. The word product strongly implies skincare, especially given the brand's emphasis on skincare solutions. A towel is not a skincare product—it's an accessory.
Implied Value: The description suggests that the item received should have a value of up to $20. If the towel does not meet this valuation or is not a typical product Lumin sells in that range, this could be considered misleading.
Pattern of Complaints: If many others are reporting the same experience, it indicates that this is not an isolated incident but a systematic practice. That strengthens the case that the company is using misleading advertising.
Legal & Ethical Issues: In many jurisdictions, advertising something in a way that creates a reasonable expectation of one thing but delivering something else (especially something of significantly lower value) could be considered false advertising or bait-and-switch tactics, which are legally questionable.
What You Can Do:
Contact…
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Lumin
3 weeks ago
Hi Cody,

Thank you for sharing your feedback. We're sorry to hear you weren't pleased with the product you received.

We want to assure you that our Mystery Box is designed to provide genuine value to our customers with authentic Lumin skincare products. Each Mystery Box contains a randomly selected item from our collection.

We understand your concern and we have forwarded this to our experience team to help us identify areas for improvement and better serve our customers. Thank you for giving Lumin a try.

Best,
Team Lumin
A. W.
Verified Buyer
I do not recommend this product
Rated 1 out of 5 stars
3 months ago
Don’t waste your time!
Ordered 2. Got a nice face cream for one, and a face towel for the other. Randomly allocated by the system, per my query to customer support, who ‘appreciated my understanding’. Even at the sale price, a face towel is hardly worth the 6 euro. Imagine paying the full price for this!!
A shame really as I like Lumin, but this has left a very unpleasant taste! The products may be good generally (my husband had bought previously, but this was my first direct order), and for sure a mystery box is a mystery box….. but I don’t like the feeling of being told ‘more fool you for buying it’ from the customer service team! Once burned etc.
Don’t waste time at 6 euro… definitely don’t waste time at full price (assuming that is even a real discount)
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Lumin
3 months ago
Hi A.W.,

Thank you for taking the time to share your feedback. We're truly sorry to hear that our Mystery Box promotion did not meet your expectations.

At Lumin, we strive to provide our customers with exciting and valuable offerings. However, we understand that personal preferences can vary, and we're sorry that the contents of your Mystery Box did not meet your expectations.

We appreciate you bringing this to our attention. Your feedback has been shared with our customer experience team as we continuously work to enhance our offerings and improve the overall customer experience.

We value your trust in our brand and hope to have the opportunity to restore your confidence in Lumin.

Best,
Team Lumin

Mystery Box

Mystery Box

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