Hi Gareth,

Thank you for sharing your feedback.

We're glad to hear that you've noticed some improvement in your skin's redness. While results can vary for each individual, we appreciate your detailed feedback about the usage duration.

Your comments about the product quantity and duration between applications are valuable, and we've forwarded this to our product development team as we continuously look for ways to improve our customer's experience.

Thank you for giving Lumin a try.

Best,
Team Lumin

Hi Arnold,

Thank you for taking the time to share your feedback.

We're very sorry to hear that our Anti-Redness Defense Cream hasn't met your expectations. We understand that skincare products can work differently for each person due to individual skin type.

We have forwarded your feedback to our product team as we continuously work to improve our formulations and customer experience.

Best,
Team Lumin

Hi Gareth,

Thank you for taking the time to leave a review.

We're delighted to hear that our products have helped soothe and reduce the redness on your skin after just a month and a half of use. It's great to know that you're already seeing improvements, and we're excited to see how your skin continues to improve with consistent use.

We appreciate your feedback regarding the usage duration. While our products are designed to last for two months, individual results may vary. We'll take your experience into consideration as we continuously strive to improve our products.

Thank you for giving Lumin a try.

Best,
Team Lumin

Hi Stephen,

Thank you for taking the time to share your feedback. We're sorry to hear that our products did not have the desired effect on your skin.

Our team here at Lumin takes this very seriously, and we want to make sure we know everything about your negative reaction.

Please discontinue the use of the product and email us at support@luminskin.com and our customer support team would be glad to assist you and rectify this situation. We truly appreciate your understanding!

Best,
Team Lumin

Hi Santi,

Thank you for leaving a review.

Our Anti-Redness Defense Cream is, in essence, a moisturizer that is specifically formulated to help hydrate, soothe, and calm skin. You can use it to replace your usual moisturizer. As far as skincare goes, sunscreen should be the last step, so the Anti-Redness Defense Cream should be applied before the sunscreen.

Thank you for making Lumin a part of your routine Please know that we’re here for your best look ever!

Best,
Team Lumin