Support – Lumin

LUMIN SUPPORT

We love hearing from our members.

We respond to most inquiries within 48 hours.
Our business hours are Monday through Friday,
9 AM to 6 PM PST.

COMMON INQUIRIES

TRY IT OUT

If you wish to try any of the Lumin product for the first time, please contact us and we will add it to your next shipment.

SUBSCRIPTION CHANGES

STOP YOUR ROUTINE

If you wish to cancel your subscription, please access your subscription account. Please note that we can add/remove products and change shipment frequency for subscription orders.

DETAILED INSTRUCTIONS

MOISTURIZING BALM

Use daily to reduce fine lines, boost hydration, and repair skin damage.

At night, apply generously all over the face to heal skin damage and boost hydration while sleeping. Apply to dry areas in the morning if extra hydration is needed.

CLEANSER

Use the cleanser before sleeping and in the morning to remove impurities and oil buildup.

Lather a pea sized amount of cleanser between wet hands and massage onto your face. Rinse foam off with warm water and follow with moisturizer.

EXFOLIATING RUB

Use 2-4 times per week at night or before shaving. Follow with cleanser and moisturizer.

Start with a completely dry face. Massage a nickel sized amount of exfoliator onto your face. You should be able to feel the dead skin particles come off of your skin. Rinse off with warm water.

DARK CIRCLE DEFENSE

Use every night before sleeping to reduce darkness, puffiness, and fine lines underneath eyes.

At night, dab serum underneath eyes until absorbed. Apply before sleeping to heal overnight. Rinse face in the morning with warm water to remove any excess moisture.

WRINKLE SERUM

Apply every night before sleeping and after moisturizing to diminish aging signs and sun damage.

At night, roll serum onto forehead creases, outer sides of eyes, and smile lines. Massage into skin until absorbed.

RECOVERY OIL

Use every night before sleeping to deeply hydrate skin and repair skin damage. Use alone or over a moisturizer.

At night, roll the oil onto your cheeks, around your nose, and any flaky areas. Throughout the day, apply oil as needed for instant hydration.

PRODUCT FAQ

How safe are Lumin products?
All Lumin products are paraben-free, cruelty-free, and dermatologically tested.
The Moisturizing Balm leaves my face looking oily/greasy. Is this normal?
Yes! The Lumin Moisturizing Balm is packed with nourishing ingredients, which is why it is so effective in softening fine lines, boosting hydration, and reducing skin damage. The heavy texture of the moisturizer is necessary to heal your skin.

Apply the moisturizer only at night and rinse your face in the morning to reveal healthier, brighter skin. If extra hydration is needed, apply only to dry areas in the morning or after shaving.

Alternatively, if you wish to switch moisturizers, please contact us for a lighter weight variation.
Why are some of the Lumin products only used at night?
Your skin reacts to products differently as you sleep and will absorb the ingredients more effectively. The Moisturizing Balm, Dark Circle Defense, & Recovery Oil are specifically meant to be used at night to heal your skin as you sleep, but can also be used in the daytime if extra hydration is needed.
What is the best way for me to see results in 28 days using Lumin products?
Apply everyday and according to the instructions! Instructions and usage guidelines are available above in the "Detailed Instructions" section.
How do I use my Lumin product?
Each product comes with an instruction card that details each step for usage. Alternatively, you can find the information for each product on our instruction section above.
Will Lumin products affect other products that I am using?
No. Lumin products can be used alone or in conjunction with other products. However, we recommend using Lumin products together to optimize your results. Please contact us with product information so that we can advise you with the best routine.
Should I shave before or after using Lumin products?
We recommend using the Reload Exfoliating Rub before shaving to help with shaving irritation and ingrown hairs. We recommend applying the Moisturizing Balm or Recovery Oil after shaving to hydrate your skin.
What are the ingredients that go into your products?
We have an ingredients page that is located at the bottom of our website and details the individual ingredients for each product. Ingredients are also printed on each product label.
When will Lumin products expire?
Lumin products should be used within 4 months of opening.
Can I travel with my Lumin products?
Yes, all Lumin products are less than 3.3 oz, which makes them ideal for travelers. The TSA allows up to 3.3 oz per individual product, so you may bring your Lumin.products in your carry on.
How should I store Lumin products?
Store your Lumin products in a cool area, away from direct sunlight. The majority of our members place the products next to their bed or on the bathroom sink.
My skin is having a negative reaction from using Lumin products. What should I do?
Please stop using the product and contact customer service to receive advice regarding your negative reaction.

RETURNS, SHIPPING & INSTRUCTIONS

What is your return policy?
Please contact us through the chat feature (located at the bottom right corner of our website) with your order number and return reason to start the return process.
We unfortunately do not offer returns or refunds for bulk or commitment plan orders.
How many free trials can I try?
We limit one free trial per customer, regardless of the product. For example, you can get the Classic Maintenance set or the Correction Trio free trial, but not both. Only new customers are eligible to receive the free trial. Abuse of the free trial policy is subject to the full cost of the trial.
Can I pause, delay or change the frequency of my subscription?
Of course! Please access your account to make changes.
How do I update an already created order?
Please contact us through the chat feature (located at the bottom right corner of our website) with your order number to update the address of an order that has already been created. We cannot guarantee changes after an order has been created.
How can I cancel my subscription?
Please access your subscription account to update any information or process a cancellation.

Please note that cancellations must be processed through your account prior to your next order date. A cancellation will not cancel an already processed order.
Do you ship internationally?
We are able to ship to customers internationally. The expected arrival time is 7-14 business days after shipment confirmation. Customs, duties, and taxes for international shipments are the responsibility of the purchaser.

INGREDIENTS

MOISTURIZING BALM

MEADOWFOAM SEED OIL, GINGER EXTRACT, APPLE EXTRACT
Water, Glycerin, Meadowfoam Seed Oil, Caprylic/Capric Triglyceride, Dipropylene Glycol, Shea Butter, Hydrogenated Polyisobutene, Cyclopentasiloxane, Niacinamide, Polysorbate 60, Cyclohexasiloxane, Hydrogenated Polydecene, Cetyl Alcohol, Sorbitan Sesquioleate, Ginger Extract, Licorice Root Extract, Magnolia Berry Extract, Japanese Goldthread Extract, Green Tea Leaf Extract, Lactobacillus Ferment Filtrate, Apple Extract, Oligopeptide-1, Propolis Wax, Arginine, Chlorphenesin, Glyceryl Stearate, PEG-100 Stearate, Cetearyl Olivate, Sorbitan Olivate, Stearyl Alcohol, Asiaticoside, Hydroxyethyl Acrylate/Sodium Acryloyldimethyl Taurate Copolymer, Sodium Polyacrylate, Ammonium Acryloyldimethyltaurate/VP Copolymer, Dimethicone/Vinyl Dimethicone Crosspolymer, Dimethicone, Acrylates/C10-30 Alkyl Acrylate Crosspolymer, Caprylyl Glycol, Myristyl Alcohol, Butylene Glycol, 1,2-Hexanediol, Ethylhexylglycerin, Disodium EDTA, Parfum

Prior to sleeping, apply moisturizer onto your clean face to repair skin overnight. Apply moisturizer to face in the morning or after shaving for extra hydration.

For external use only. Discontinue use if irritation occurs.

CHARCOAL CLEANSER

CHARCOAL, SHEA BUTTER, ROSEMARY LEAF EXTRACT
Water, Myristic Acid, Butylene Glycol, Stearic Acid, Potassium Hydroxide, Glycerin, Cocamide MEA, 1,2-Hexanediol, Charcoal Powder, Shea Butter, Sorbitan Olivate, Bergamot Oil, Geranium Oil, Lavender Oil, Lemon Peel Oil, Rose Oil, Sandalwood Oil, Gingergrass Oil, Tiger Grass Extract, Japanese Knotweed Root Extract, Chinese Skullcap Root Extract, Green Tea Leaf Extract, Licorice Root Extract, Matricaria Flower Extract, Rosemary Extract, Potassium Cocoyl Glycinate, Potassium Cocoate, BHT, Disodium EDTA

Instructions:
Wet face with lukewarm water. Use a dime-sized amount of the cleanser and lather onto your face in circular motions. Rinse off lather with lukewarm water and pat your face dry with a towel.

For external use only. Discontinue use if irritation occurs.

EXFOLIATING RUB

GREEN TEA EXTRACT, LICORICE ROOT EXTRACT, ROSEMARY EXTRACT
Water, PEG-400, Cellulose, Glycerin, 1,2 – Hexanediol, Alcohol Denat, PEG–32, Arginine, Charcoal Powder, Lactose, Cellulose, Tiger Grass Extract, Japanese Knotweed Root Extract, Chinese Skullcap Root Extract, Green Tea Leaf Extract, Licorice Root Extract, Matricaria Flower Extract, Rosemary Extract, Carbomer, PEG-60 Hydrogenated Castor Oil, Betaine, Allantoin, Glyceryl Acrylate/Acrylic Acid Copolymer, Disodium EDTA, Panthenol, Dipotassium Glycyrrhizate, Hydroxypropyl Methylcellulose, Jojoba Esters, Iron Oxide Yellow, Tocopheryl Acetate, Ascorbyl Palmitate, Parfum

Instructions:
Start with a dry face. Use a quarter-sized amount of exfoliator and massage this onto your face until you feel the product balling up. Rinse the exfoliator particles off with lukewarm water and pat face dry.

ANTI-WRINKLE SERUM

VITAMIN C, HYALURONIC ACID, POMEGRANATE EXTRACT
Water, Ascorbic Acid, Potassium Hydroxide, Propylene Glycol, Butylene Glycol, 1,2-Hexanediol, Hyaluronic Acid, Pomegranate Extract, Celery Extract, Rice Extract, Cabbage Extract, Turnip Extract, Tomato Extract, Carrot Extract, Broccoli Extract, Green Tea Leaf Extract, Chinese Quince Extract, Lime Extract, Orange Extract, Kelp Extract, Mushroom Extract, Lemon Extract, Ubiquinone, Asparagine, Proline, Methionine, Serine, Isoleucine, Glutamine, Cysteine, Tryptophan, Caprylic/Capric Triglyceride, Glycerin, Hydrogenated Lecithin, Polysorbate 80, Tocopheryl acetate, Ethylhexylglycerin, PEG-60 Hydrogenated Castor Oil, Carbomer, Disodium EDTA, Parfum

Instructions:
Roll the serum onto aging signs and sun damage (fine lines, wrinkles, sun spots).

Discard product 4 months after opening. For external use only. Discontinue use if irritation occurs.

RECOVERY OIL

SQUALANE, APRICOT KERNEL OIL, ARGAN OIL
Caprylic/Capric Triglyceride, Dicaprylyl Carbonate, Cetyl Ethylhexanoate, Squalane, Apricot Kernel Oil, Sunflower Seed Oil, Argan Oil, Jojoba Oil, Macadamia Oil, Olive Oil, Dog Rose Oil, Green Tea Seed Oil, Sweet Almond Oil, Lavender Oil, Grapefruit Peel Oil, Wild Geranium Oil, Bergamot Oil, Lemon Peel Oil, Orange Oil, Vegetable Oil, Tocopherol, Tocopheryl Acetate, Butyl Methoxydibenzoylmethane, Parfum

Instructions:
Roll the oil gently onto areas of the skin that feel extra dry or show damage. Gently pat in the oil until absorbed. Best when used overnight or on long flights.

For external use only. Discontinue use if irritation occurs.

DARK CIRCLE DEFENSE

VITAMIN B3, GINGER ROOT EXTRACT, CAFFEINE
Water, Glycerin, Butylene Glycol, Niacinamide, Hyaluronic Acid, Licorice Root Extract, Ginger Root Extract, Magnolia Berry Extract, Japanese Goldthread Extract, Green Tea Leaf Extract, Arginine, Resurrection Plant Leaf/Stem Extract, Caffeine, Kojic Acid, Polyacrylate-13, Acrylates/C10-30 Alkyl Acrylate Crosspolymer,, Hydroxyethyl Acrylate/Sodium Acryloyldimethyl Taurate Copolymer, Propanediol, Betaine, Chlorphenesin, Polyisobutene, Polysorbate 20, Sorbitan Isostearate, 1,2-Hexanediol, Ascorbic Acid, Propolis Wax, Caprylyl Glycol, Asiaticoside, Citric Acid, Ammonium Acryloyldimethyltaurate/VP Copolymer, PEG-60 Hydrogenated Castor Oil, Disodium EDTA, Parfum

Instructions:
Before sleeping, dab a layer of serum underneath your eyes, where dark circles or under-eye bags are apparent.

For external use only. Discontinue use if irritation occurs.

FIRST, LET'S PERSONALIZE.

Products that you receive may vary according to your age bracket & skin type to optimize results.

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